Secure Data
Our online facility is protected by a SSL (Secure Socket Layer). Credit card details are encrypted using high strength 128 bit level encryption. A Padlock will appear in the bottom right-hand corner of your browser to authenticate that it is secure. If you double click on the padlock in the corner it will specify its authenticator. You will be transferred to our secure connection once you have entered your delivery details,
before we ask for credit card details.

MERCHANDISE SALES:

Postage and Handling

The postage fee will be calculated and shown to you before you enter your payment details. Charges for overseas destinations depend on product weight and destination.

Delivery

Unless otherwise stated (For example: for advance orders) delivery times should be within 10 working days for UK and Republic of Ireland, within 16 days for other European Union countries, and within 28 days for the Rest of the World.

Returns

Your Right to Cancel and Claim a Refund Under the Distance Selling Regulations you have the right to cancel your order and claim a full refund at any time after you place your order and up to seven working days after you receive the goods. If you wish to do this please contact us in writing. You may use fax or email. We will make the refund as soon as possible and in any event within 30 days. Your obligation after delivery and in the period up to the point of cancellation is to keep possession of the goods and take reasonable care of the goods. After you have cancelled you have a duty to restore the goods to us and in the meantime retain possession of the goods and take reasonable care of them. In the case of clothing you should only put the clothing on for the purpose of trying the clothing on. If you exercise your right to cancel your order after you have recieved the goods, and they are not defective, of poor quality, misdescribed or not fit for their purpose, then you must send them back to us at your own expense. If you have returned goods for an exchange, you will be liable to pay the postage charge incurred in sending the replacement goods.

If We Have Problems Fulfilling Your Order

If for any reason we cannot fulfil your order we will contact you to give you the choice of cancelling your order, amending it, or waiting for the items you ordered to come into stock as appropriate.

When do these Terms and Conditions Apply?

These Terms and Conditions apply to all orders placed on this web site or by phone, fax or mail order.

BUYGUARD EXTENDED WARRANTY SALES:

Pricing

Unless otherwise stated all prices shown are in Pounds Sterling and include VAT and any other applicable taxes. However, please note that we have a currency converter on the shop for overseas visitors. Prices may be subject to change without prior notice